Consumer help listing posted
I would like to remind you that the Public Service Commission of West Virginia has added an important new milestone to our website, which is found at www.psc.state.wv.us.
This is a list of agencies and places a utility customer may go if they need help with paying utility bills.
This listing is called the “utility assistance directory.” And it is found on the middle right hand side of our webpage.
If you click on the highlighted area, it will take you to a multi-page listing of agencies and locations where a customer can get help.
Included are the agency name and website, if one is available.
The listing includes a telephone number and address, and specific counties served, where that is a factor.
We decided to gather this information in a central location to simplify the search for people in need.
We are aware that utility bills can be a concern and that they necessarily fluctuate depending on the weather.
We hope this centralized listing might aid some of you who may need some help from time to time.
I would like to take this opportunity to thank the utilities and the state agency who helped put this listing together, particularly Appalachian Power and Wheeling Power, Hope Gas, Monongahela Power, and The Potomac Edison Company, Mountaineer Gas, West Virginia American Water, and the West Virginia Department of Human Services.
We would like this site to be a growing location to which assistance groups can voluntarily add their access information, if they would like.
Anyone interested in being added to the list should contact our Communications Division at (304) 340-0820 to have their information included.
To expand our outreach, we have activated our social media site.
